Customer Care Solutions.
Web based Customer Care and Call Center Solutions.
MPIS Ltd develops tailored web based solutions for call center environments, allowing Companies to achieve higher Customer satisfaction.
Some examples ?
- Trouble ticketing systems;
- Order management (and integration with e-commerce systems);
- Call logging;
- Service User Management;
- Billing and Invoicing;
More Reliability and Uptime.
All solutions are completely custom built, tailored to the client needs and can run on our server or on a server inside your internal network (depending on the level and type of integration needed).
- Solutions can be built on Linux, Mac OS X Server or Windows Server platforms.
- Hourly or Daily backups can be scheduled;
- A group of people on site will be trained for disaster recovery operations.
In case everything is running on our servers, we will deal with it, so sit down and relax. With dual power suppliers, disk mirroring and rock solid operating system configurations, there are very little chances that something will go wrong.
If you are a big organization, we can provide cloud hosting to ensure quality, automatic scalability, speed and reliability with 100% uptime guarantee trough our network of partners. With a cloud hosting solution your system is hosted on a group of servers, that just add more power if it's needed.
If your staff is located in different places worldwide, we can help you to integrate the server in your VPN environment.
Contact Us !
More Quality.
Every call is logged, so that you agents will always know what has been previously told to your Customer. This will allow them to address the problem more efficiently and avoid further issues with the same Customer. Our solutions:
- generate case numbers automatically;
- automatically address cases and issues to the right department;
- allow agents to track and follow up cases and issues;
- allow you to generate statistics for your quality of service, individually for each agent;
- reduce the amount of emails generate inside the company;
- allow any agent to use any computer, just by using his access credentials.
Happier Staff.
Your stuff will love a light fast web application that allow them to keep track of the issues, upload documents and share information with the rest of the team easily, realtime and with a few clicks.
Working in a Call Center is a tuff job, and the right software can make your life much easier, and your stuff much happier. Happier stuff means better call opening, which is a big part of customer satisfaction. If you want people to work with quality, give them the right instruments.
Fast Fast Fast
Our applications are built so that every page will be on the screen in less than half second. The client side code is absent or very limited, making applications compatible with every browser (so you don't have to upgrade your systems). Web pages are designed to be rendered by the browser as fast as possible
Customer care web applications can be integrated with e-commerce systems, order management, logistics and technical support, bridging the executive agents with the rest of the company structure in a secure, reliable, affordable and completely customized way.
Two weeks of on site training is included with every quotation.